Key takeaways
- Notices sent home get lost, and many parents do not read messages.
- Remind before the due date, state the amount and how to pay, and hand any difficulty to the office.
- Tell parents the date, time and place, and ask whether they will attend.
- A route change or delay call, sent quickly, prevents anxious calls to the office afterwards.
- Avoid discussing a child's performance or behaviour on an automated call.
Parents prefer a call to a circular
Notices sent home get lost, and many parents do not read messages. A short call in Telugu reaches them.
Fee reminders
Remind before the due date, state the amount and how to pay, and hand any difficulty to the office. Never shame a family.
ListenHears the caller in their own words
UnderstandWorks out what they want
ReplyAnswers in a natural voice
ActBooks, notes or hands over
Meeting notices
Tell parents the date, time and place, and ask whether they will attend. Record the answer for the class teacher.
Transport updates
A route change or delay call, sent quickly, prevents anxious calls to the office afterwards.
Keep the child at the centre
Avoid discussing a child's performance or behaviour on an automated call. Those are conversations for teachers.
