INBOUND RECEPTION

Answer every call to your business, day or night.

Your AI employee picks up straight away, answers common questions, takes bookings and passes anything tricky to your team with the details already noted.

Picks up straight awayKnows your business factsTricky calls go to your team
Incoming call Speaks English
SR
Suresh ReddyIncoming call · Main line
Ringing LiveEnded
AI employeeGood evening, Sunrise Clinic. How can I help you?
SureshI need to move tomorrow's appointment to Friday.
AI employeeI found your booking. Friday at 11:30 AM is free. Shall I move it?
SureshYes, please do.
After the callRescheduled · Friday 11:30 AM
Existing patientRescheduleAfter hours
THE PROBLEM

When nobody picks up, the caller rings someone else.

Calls come in while your team is busy, at lunch or after closing. Many callers hang up instead of leaving a voicemail, and missed calls are easy to lose track of.

TodayWaiting for someone to be free
  • SR
    Suresh R.Reschedule · 8:40 PM
    After hours · Missed
  • PN
    Priya N.Timings question · 1:15 PM
    Lunch break · Missed
  • Nc
    New callerFirst enquiry · 11:05 AM
    Line busy
0 of 3 handled on time
With your AI employeeEvery call handled straight away
  • SR
    Suresh R.Reschedule · 8:40 PM
    Moved to Friday 11:30
  • PN
    Priya N.Timings question · 1:15 PM
    Answered on the call
  • Nc
    New callerFirst enquiry · 11:05 AM
    Details taken · Callback
3 of 3 handled on time
HOW IT WORKS

What happens when someone calls.

Every call follows the rules you set, and every call is written down.

Main linejust now
Incoming call+91 98••• ••432 · 8:40 PM
Your AI employee takes it from here
Caller

I booked for tomorrow but I can't make it. Can I come on Friday?

Understood as
Need: Reschedule New day: Friday
Done on the callAppointment movedFriday · 11:30 AM
Confirmed with the caller before hanging up
Sent toFront desk
Delivered

Suresh Reddy moved his appointment from Thursday to Friday, 11:30 AM. No other questions.

WHAT IT HANDLES

The calls it answers for you.

The routine calls that fill your team's day.

Live call
Timings, prices and directions
CustomerWhat time do you close on Sunday?
AI employeeWe're open until 2 PM on Sundays. Would you like to book a slot?
Answered · Booking offered
New bookings
CustomerI'd like to book a consultation this week.
AI employeeSure. I have Wednesday at 5 PM or Thursday at 11 AM.
Booked · Wednesday 5 PM
Changes and cancellations
CustomerI need to cancel my appointment on Monday.
AI employeeDone. Would you like me to find you another day?
Cancelled · Rebooking offered
Messages for your team
CustomerCan the manager call me about a bulk order?
AI employeeOf course. I'll pass your number and request to the manager now.
Message for manager
AFTER EVERY CALL

Every call leaves a note your team can act on.

No more guessing who called while you were busy. Each call has a summary, the caller's details and what happens next.

  • Caller, reason and result at a glance
  • Returning callers recognised when you switch it on
  • Recording and transcript when you need the detail
SR
Suresh ReddyCall · 1m 12s · English
Resolved
Summary

Existing patient. Moved his appointment from Thursday to Friday at 11:30 AM. No other questions.

Caller
Returning patient
Reason
Reschedule
Old slot
Thu, 10 AM
New slot
Fri, 11:30 AM
Next stepNothing needed
WHERE YOUR TEAM STEPS IN

It answers the routine. Your team handles the rest.

You decide what the AI handles on its own and when it should pass the call to a person.

Your AI employee handles
  • Answering from your approved facts
  • Booking and changing appointments
  • Taking messages and callback requests
  • Answering after hours and on holidays
Your team handles
  • Complaints and refunds
  • Anything urgent or sensitive
  • Questions it has no approved answer for
When a call needs a person
CustomerI was charged twice. I want a refund.
AI employeeI'm sorry about that. I'll pass this to our accounts team right away, and they'll call you back today.
Passed to your teamRefund request · Summary attached The reason and details go with it
COMMON QUESTIONS

Inbound reception questions, answered.

Short answers to what teams ask before they switch it on.

01Can different numbers go to different AI employees?

Yes. Each number is assigned to an employee, so your sales line and your support line can each have their own.

02What happens after business hours?

You choose. The AI can answer as normal, take messages for the morning or tell callers when you're open.

03Can it pass a caller to a person?

Yes. When a call needs your team, the AI passes it on with the reason and the details it has already collected, so nobody starts from zero.

04Will it remember returning callers?

If you switch on caller memory, it can greet returning callers using what they told you before.

05How much does it cost?

You top up a prepaid credit wallet, and calls use credits only for connected, answered time, in short billing blocks. Unanswered, busy and no-answer calls cost nothing. See the pricing page for details.

READY WHEN YOU ARE

Stop missing calls.

Tell us which calls come in most. We'll help you set up an employee to answer them.

Book a demo Test it before it goes live Pay only for connected calls