Key takeaways
- Homeowners enquire out of curiosity.
- Roof owned or rented, roof size, monthly bill range and shade.
- Offer two slots, confirm the address and a contact person, and remind the day before.
- Savings and subsidies depend on the site and the current scheme rules.
- A call a few days after a quote catches questions before they become silence.
Most solar leads never become surveys
Homeowners enquire out of curiosity. Installers spend time on calls that will not proceed. A first call that asks the right questions sorts serious households from browsers.
The four qualifying questions
Roof owned or rented, roof size, monthly bill range and shade. Four questions, asked in Telugu, are enough to decide whether to send a surveyor.
ListenHears the caller in their own words
UnderstandWorks out what they want
ReplyAnswers in a natural voice
ActBooks, notes or hands over
Book the survey on the call
Offer two slots, confirm the address and a contact person, and remind the day before. A booked survey is the real outcome.
Do not promise savings
Savings and subsidies depend on the site and the current scheme rules. The agent should say a survey will give real figures.
Follow up quotes
A call a few days after a quote catches questions before they become silence. Record the answer and pass hesitant customers to a person.
