Telugu AI voice agent for diagnostic labs
A Telugu AI voice agent for diagnostic labs: books sample collections, answers test preparation questions and tells patients when reports are ready.
CallerLooking for a 3BHK near Gachibowli.
PriyaSure, may I check your budget and timeline?
How does a Telugu AI voice agent help a diagnostic lab?
A Telugu AI voice agent for diagnostic labs books home sample collections and lab visits in Telugu, answers test preparation questions from your approved sheet and calls patients when reports are ready. It never interprets results. That stays with the doctor.
The calls a lab repeats all day
Labs field the same few questions: is fasting needed, what time does the collector come, is the report ready, where is the centre. Each is short, but together they fill the front desk's day.
An agent answers these from the sheet you approve, and books collections into your schedule in Telugu.
Test preparation, stated carefully
Preparation instructions such as fasting duration must be exactly what your lab specifies. Load the approved wording for each common test and tell the agent to say that instructions can vary and to check with the lab if a test is not on the list.
- Book a home collection: capture address, preferred time and tests.
- Confirm a visit and send a reminder with preparation notes.
- Notify that a report is ready and how to collect or receive it.
Keeping results private
The agent should never read out results on a call. It can say a report is ready and point to a secure way to receive it. Confirm identity before discussing any patient-specific detail, and keep recordings limited to authorised staff.
A home sample collection booking
Capture time, address and preparation.
| Speaker | Telugu | Transliteration | English |
|---|---|---|---|
| Agent | నమస్కారం అండి, శ్రీ డయాగ్నోస్టిక్స్. చెప్పండి. | Namaskaram andi, Sri Diagnostics. Cheppandi. | Hello, Sri Diagnostics. Please go ahead. |
| Caller | blood test కి ఇంటికి వచ్చి sample తీసుకుంటారా? | Blood test ki intiki vachi sample teesukuntaaraa? | Do you collect blood samples at home? |
| Agent | అవును అండి. రేపు ఉదయం 7 నుంచి 9 మధ్య వీలవుతుంది. అడ్రస్ చెప్పగలరా? | Avunu andi. Repu udayam 7 nunchi 9 madhya veelavutundi. Address cheppagalara? | Yes. Tomorrow between 7 and 9 in the morning. Could you give the address? |
| Caller | కూకట్పల్లి, ఇంటి నంబర్ 12. | Kukatpally, inti number 12. | Kukatpally, house number 12. |
| Agent | నోట్ చేసుకున్నాను. పరీక్షకు ముందు ఏమి తినాలి, ఏమి తినకూడదు అని మా షీట్ ప్రకారం చెప్తాను. | Note chesukunnaanu. Pareekshaku mundu emi tinaali, emi tinakoodadu ani maa sheet prakaaram cheptaanu. | Noted. I'll explain what to eat or avoid before the test, as per our sheet. |
Configure, test, go live.
- 01
Configure
Describe the job in plain words, add the facts the agent may share and the questions it must ask, and choose Telugu with English as the call language.
- 02
Test
Rehearse the call yourself in a safe test room. Try interruptions, a Telugu and English mix, and the awkward answers real callers give.
- 03
Go live
Connect a number, switch the employee on and read the first calls. Every call keeps a transcript, a summary and an outcome.
Pay for connected call time only.
EnableCalls runs on a prepaid credit wallet. One credit is one rupee, credits are used only while a call is connected and answered, and unanswered, busy or failed attempts cost nothing. Rates are set per account, so we do not print a fixed figure here.
Questions people ask.
01Can it read out test results?
No. It should say a report is ready and direct the patient to the secure way to receive it.
02Can it explain fasting rules?
Only using the wording you approve for each test. For anything not on the list it hands over.
03Can it book home collection slots?
It captures the details and preferred slot and passes the booking to your team or schedule.
04Does it work for many branches?
Yes. Each branch can have its own address, timings and routing.
Related Telugu pages.
Hear a Telugu call on your own use case.
Bring one real call your team repeats. We will show you how the agent would handle it in Telugu and English.