- Bring a native Telugu speaker from your customers' region and the person who will run the agent day to day.
- Run an inbound enquiry with an English price.
- Ask what happens when the agent is wrong.
- Score each call on a simple scale for Telugu quality, handling and honesty about limits, before you compare notes.
- Ask for written answers on billing, recording, data access and handover.
Bring the right people
Bring a native Telugu speaker from your customers' region and the person who will run the agent day to day. A decision maker alone will judge on impression.
Run five calls
Run an inbound enquiry with an English price. Run a caller who interrupts. Run one who changes their mind. Run one who is silent. Run one that needs a person.
Each exposes a different weakness.
Ask to see the failures
Ask what happens when the agent is wrong. Ask to see a call that went badly, and how the record shows it. Providers who hide failures are showing you the demo, not the product.
Score on the day
Score each call on a simple scale for Telugu quality, handling and honesty about limits, before you compare notes. Discuss afterwards.
Check the paperwork
Ask for written answers on billing, recording, data access and handover. A demo is not a contract.
