- A telecaller costs more than salary.
- AI calling is billed by connected time.
- The right comparison is cost per appointment booked or lead qualified.
- It leaves out calls a team never makes, the value of answering at night, the effect of a faster first response and the conversations that still need a person.
- Put your own numbers in the calculator to see the raw cost comparison.
Start with the full cost of a telecaller
A telecaller costs more than salary. Add incentives, the seat, phone and software, training, management time and the cost of turnover. Divide the total by the connected talk minutes the person actually produces, since much of a shift is spent dialling and waiting.
Price the AI side from a real quote
AI calling is billed by connected time. Ask for the rate for your volume and the mix of inbound and outbound calls, and ask what is charged on unanswered and failed attempts. On EnableCalls those cost nothing, but check the same on any provider.
Compare cost per outcome, not per minute
The right comparison is cost per appointment booked or lead qualified. A cheaper minute that produces fewer outcomes is not cheaper. Run a pilot on one call type and track outcomes for both.
What a spreadsheet leaves out
It leaves out calls a team never makes, the value of answering at night, the effect of a faster first response and the conversations that still need a person. It also leaves out the cost of setup and review time on the AI side.
Use the calculator, then pilot
Put your own numbers in the calculator to see the raw cost comparison. Then pilot on the overflow and after-hours calls, where the agent adds coverage rather than replacing anyone.
