Key takeaways
- Missed calls, slow follow-up or no-shows.
- What is a booked appointment or a qualified lead worth to you?
- Multiply expected connected minutes by the quoted rate, and add any number or setup charge.
- Best case assumes the agent converts like your team.
- The ROI and cost calculators do the arithmetic from your inputs.
Start from a loss you can count
Missed calls, slow follow-up or no-shows. Count them from your logs for a month. Do not start from a target saving.
Value the outcome
What is a booked appointment or a qualified lead worth to you? Use your real conversion rate and average value, not an industry figure.
ListenHears the caller in their own words
UnderstandWorks out what they want
ReplyAnswers in a natural voice
ActBooks, notes or hands over
Cost it from a quote
Multiply expected connected minutes by the quoted rate, and add any number or setup charge. Ask what unanswered calls cost. On EnableCalls they cost nothing.
Give a range, not a number
Best case assumes the agent converts like your team. Worst case assumes half. Present both. A pilot then tells you where reality falls.
Use the calculators
The ROI and cost calculators do the arithmetic from your inputs. Treat their output as an upper bound to test.
