Telugu AI feedback and NPS calls
How to collect customer feedback and NPS by phone in Telugu with an AI agent: the questions to ask, how long to keep it and how to use the answers.
CallerLooking for a 3BHK near Gachibowli.
PriyaSure, may I check your budget and timeline?
How do Telugu AI feedback calls work?
Telugu AI feedback calls ask a customer a few short questions by phone in Telugu after a purchase or visit, record the answers as scores and comments, and flag unhappy customers for a callback. They collect more responses than text surveys, especially from customers who do not read messages.
Calls get answers that surveys do not
Text and app surveys reach only customers who are online and willing to type. A short call in Telugu reaches the rest, and people often say more than they would write.
Keep it to three questions
- How likely are you to recommend us, from zero to ten?
- What is the main reason for that score?
- May we call you if we can fix something?
Close the loop
A low score with no follow-up is worse than no survey. Route detractors to a person the same day with the comment recorded. Read the reasons weekly and act on the repeated ones.
A three-question feedback call
A score, a reason and permission to follow up.
| Speaker | Telugu | Transliteration | English |
|---|---|---|---|
| Agent | నమస్కారం, మీ సర్వీస్ గురించి రెండు నిమిషాలు అడగవచ్చా? మమ్మల్ని ఇతరులకు చెప్పే అవకాశం 0 నుంచి 10 లో ఎంత? | Namaskaram, mee service gurinchi rendu nimishalu adagavacha? Mammalni itharulaku cheppe avakasham 0 nunchi 10 lo entha? | Hello, may I ask two minutes about your service? On a scale of 0 to 10, how likely are you to recommend us? |
| Caller | 8 ఇస్తాను. | 8 istaanu. | I'd give 8. |
| Agent | ధన్యవాదాలు. ఆ score కి ముఖ్య కారణం ఏమిటి? | Dhanyavaadaalu. Aa score ki mukhya kaaranam emiti? | Thank you. What is the main reason for that score? |
Configure, test, go live.
- 01
Configure
Describe the job in plain words, add the facts the agent may share and the questions it must ask, and choose Telugu with English as the call language.
- 02
Test
Rehearse the call yourself in a safe test room. Try interruptions, a Telugu and English mix, and the awkward answers real callers give.
- 03
Go live
Connect a number, switch the employee on and read the first calls. Every call keeps a transcript, a summary and an outcome.
Pay for connected call time only.
EnableCalls runs on a prepaid credit wallet. One credit is one rupee, credits are used only while a call is connected and answered, and unanswered, busy or failed attempts cost nothing. Rates are set per account, so we do not print a fixed figure here.
Questions people ask.
01Is a call survey annoying?
Keep it short, polite and make it easy to decline. Many customers do not mind a two-minute call.
02Can it flag unhappy customers?
Yes, low scores can be routed to a person for a callback.
03Can it compute an NPS?
It records the scores; your reporting computes the average.
04Should I offer an incentive?
That is your decision. Keep the call honest either way.
Related Telugu pages.
Hear a Telugu call on your own use case.
Bring one real call your team repeats. We will show you how the agent would handle it in Telugu and English.