- Prices, times, dates, phone numbers and quantities carry the most consequence and are the easiest to mishear.
- Callers mix Telugu and English number words.
- Say the unit clearly: rupees, lakh, thousand.
- EMI, OTP, KYC, BHK and your own brand name may be pronounced several ways.
- Repeat critical numbers back once.
Numbers are the riskiest words
Prices, times, dates, phone numbers and quantities carry the most consequence and are the easiest to mishear. A wrong number in a booking is worse than a stiff sentence.
Say numbers the way callers do
Callers mix Telugu and English number words. Prices are often said in English, times in Telugu, phone numbers digit by digit. Write the script in the pattern your customers use, and test each type on a call.
Amounts and units
Say the unit clearly: rupees, lakh, thousand. Repeat large amounts back. For phone numbers, read them in groups, slowly, and ask for confirmation.
Acronyms and brand names
EMI, OTP, KYC, BHK and your own brand name may be pronounced several ways. Decide the pronunciation you want, and check the voice says it that way.
Confirm what matters
Repeat critical numbers back once. It costs a few seconds and prevents most costly errors.
